Then add 3 tbs marinade to the main cavity and 1 tbsp to the neck cavity. Put the rest under the skin, working over a pan to catch any runoff. The turkey should be marinated overnight, turning multiple times if possible.

Sephora needs fewer employees to sell its cosmetics, but at the same time gives the customer a great experience by letting them explore the products themselves online or on shelves of samplers.Peter: In your book,
TaylorMade SLDR, you refer to the "art of the welcome." Can you briefly describe this concept?Jonathan: Every time your employees interact with customers is an opportunity for providing a great customer experience. At Loews Hotels,
Mizuno JPX, we have an extensive employee training program called "Living Loews." Part of this training involves the art of the welcome. Whether they are checking people in at the front desk, making a reservation by phone,
Ping Anser, or turning a bed, we ensure that our employees talk to each guest as an individual and make them feel special.Peter: What are some of the companies that are providing a great customer experience? How do these companies do it differently from the others in their industries?Jonathan: Best Buy has helped customers, particularly women, overcome the intimidation of technology products.